Frequently Asked Questions
Everything you need to know about your myCOOLMAN experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are free for all domestic orders.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, myCOOLMAN is committed to ethical fashion. We use organic cotton and recycled polyester in over 70% of our current collection to reduce our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey.